Technical Support Officer

We are working in partnership to recruit a Technical Support Officer for a Sheffield based technology services company.

This is a permanent full time Monday to Friday role.  The position is hybrid, with certain days in the office and others working from home.

Reporting to an experienced Manager and in a team environment, as Technical Support Officer, you will be liaising with internal and external customers regarding IT issues.  Any necessary training will be provided. 

We seek a candidate who has good IT skills and experience and is also passionate about supporting customers with their IT issues.

Key Duties and Attributes:

• Support of internal business software systems across the division, i.e. Netsuite, webshop, etc

• Technical Support – TQSoft, IPReports, Securilog, VE Website over the telephone and remote access - training provided

• Divisional quotes & responding to certain sales enquiries and order processing where necessary

• Establish effective, professional and positive working relationships with colleagues

• To make Line Manager aware of personal and professional development needs

• Attend staff meetings as required

• Handle confidential information with due care and maintain confidentiality

• Competent in Windows, Microsoft Office (Excel, Word, etc)

• Competent in installing software and new devices in Windows

• Ability to troubleshoot technical issues by following logical procedures

• Comfortable with learning new software applications

• Good written and verbal communication skills

• A willingness to develop new skills

• Approachable, trustworthy and reliable

• Able to work as part of a team or as an individual

• Self-motivated and ability to manage oneself

• Any coding (especially Visual Basic) or HTML skills an advantage but not a requirement

• Prior experience of support via telephone assisting and growing relationships with clients

The company will offer a competitive salary (can be discussed on application) and great benefits.  This role will provide an individual opportunities to learn and progress.

Interested candidates should apply now or contact Stuart-Harris Recruitment Consultancy for further details.