Customer Support Helpdesk Administrator

We are actively recruiting for an established business a Customer Support Helpdesk Administrator.

This is a permanent Monday to Friday full time role - 9.00am to 5.00pm; a hybrid role (2 days a week in the Newcastle office, 3 working from home).

You'll be working in a team environment and the role will involve dealing with incoming enquiries from Business customers.

Key Duties:

• Providing a personal and professional customer focused approach
• Answering enquiries via the telephone, email and chat
• Administrative support for other internal teams
• Populating and maintaining the CRM system with updates and further relevant details
• Ensure customers are satisfied with the advice provided regarding products and services
• Escalate any customer issues accordingly

Ideal candidates will possess:

• Excellent verbal communication skills
• Ability to write clearly and concisely
• Customer support skills and a customer centric focus
• Good IT skills
• Organised 
• Adaptable
• Able to communicate with other internal team members

Training is available and there are opportunities to progress your career with the company.

A competitive salary, company bonus and excellent benefits are offered.

Interested candidates should apply now or contact Stuart-Harris Recruitment Consultancy.